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Our support team is here to help with streaming setup, transcription issues, or billing questions. Choose a channel below or send us a message—we’ll respond within one business day.

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support@reelpilot.io

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Knowledge base

Guides covering OBS integration, GPU processing, and transcription pipelines.

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Frequently asked

How do I connect OBS to the GPU processing pipeline?

The OBS controller automatically uploads recordings to S3. Ensure the watcher service is running on the recording machine and that your AWS credentials match the Terraform outputs.

Transcriptions are missing segments—what should I check?

Confirm the Whisper job completed successfully in the logs. For long sessions, increase CLIP_DURATION or run batch processing again to regenerate clips and transcripts.

Can I invite collaborators?

Yes. Add their email in the Supabase dashboard and assign access in the subscriptions table. They can log in immediately once approved.