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Browse docsShare as much context as you can—stream setup, logs, or links to recordings help us respond quickly.
The OBS controller automatically uploads recordings to S3. Ensure the watcher service is running on the recording machine and that your AWS credentials match the Terraform outputs.
Confirm the Whisper job completed successfully in the logs. For long sessions, increase CLIP_DURATION or run batch processing again to regenerate clips and transcripts.
Yes. Add their email in the Supabase dashboard and assign access in the subscriptions table. They can log in immediately once approved.